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Mediamage Business Policy & ProceduresWELCOME! I look forward to providing you with a virtual business marketing solution to help you attain what your company requires out of your business marketing online. Please review the policies and procedures when working with Mediamage Business Solutions. Becoming a client with Mediamage Business Solutions adheres you to these policies and procedures. If you have any questions or concerns, do not hesitate to contact me. OFFICE HOURS I am in my office from 10:00 a.m. – 6:00 p.m. PST, Monday – Friday. There will be occasions I may be out of the office. I will give you as much advanced notice as possible. CONTACT
INFORMATION Although I will want us to speak often, the quickest way for you to reach me is via e-mail, IM (MSN Messenger – tawnya100@hotmail.com). Whichever way you contact me, I will always get back to you as quickly as I can within at least 48 hours unless it is a weekend. I require 72 minimum hours notice for all unscheduled work to enable me to easily fit into my current schedule of all of my retainer clients. Rush jobs are sometimes available but are charged 1 hour plus ½ hour. So a job taking 1 hour will cost you 1.5 hours as a rush job. MODUS OPERANDI In order to make our business relation-ship clear as it relates to the Canadian tax system, I operate as an independent contractor and owner of Mediamage Business Solutions; I am not your employee. As an independent contractor, I work from my office, set my hours, use my equipment, and bill you for services rendered. I will produce monthly reports indicating time spent on all work performed during the month. These reports serve two purposes, one as a tool for billing, and second as a way to keep you apprised of my time spent during our partnership. They are timed by 15 minute intervals. I appreciate intelligence, creativity, honesty and open communi-cations. I am enthusiastic about working in collaborative partner-ships. As in any partnership, Virtual Assistance works best when there is harmony amongst the partners. It is true that life does not happen without the occasional conflict or emergency. How-ever, if you allow me to help you put systems into place, which will alleviate most of those conflicts or emergencies, our partner-ship will be the stronger for it. Working virtually does not work as well when partners are working under a constant sense of urgency. As your partner, I will work proactively so together, we can keep moving you to the next level. FEES Fees
are on project base and retainers. If you select my services
on retainer for the duration of our partnership, The retainer
fee is then paid in advance, for a guaranteed (#amount) hours
ending the end of each month. Additional hours during that time
are billed at a rate of $95 per hour, billed in 15-minute increments.
At the beginning of each month, we will confirm via email upon
a new monthly retainer plan which fits into your marketing budget
for future billings. This contract will be binding upon any
retainer plans you choose unless otherwise stated by either
party. I bill for time spent in communication with you, verbally
or electronically (phone, e-mail, faxing, et. al.), and for
time I am working on your tasks or con-ducting business on your
behalf. I may inform you each month when your hours have reached
the ¾ mark. This will enable us to assess and prioritize
the remaining time of the guaranteed hours. I will also inform
you when your hours have reached 1 hour remaining so you can
determine if you want me to proceed past the guaranteed hours. INSUFFICIENT FUNDS You agree to pay all fees charged against my account as a result of any method of payment of fees and/or expenses that is proven non-redeemable or is declared insufficient funds by any financial institution. You remain liable for any unpaid fees and/or expenses as indicated under the terms of the Agreement section. DISSOLUTION I do not believe in making you pay for months you do not desire to retain me as this cannot end up being a good relationship between us in the end. I never liked them so don’t enforce them. You will not be bound by any commit-ted number of months you retain my services. I do however have a client base to schedule each month so I will ask you in the middle of your retained month of service if you require another retainer for the next month. If yes, I will invoice you and pay-ment must be received by the 28th of that month to guarantee your allocation of hours in my schedule for the next month. Late payments may result in you not obtaining a retainer spot with me for the next month. RATE INCREASES I reserve the right to a rate increase annu-ally and changes in terms of the agreement upon writing to your company. You will receive a 30-day notice prior to any increase. Rate increases take effect 30 days from the date of notice and are not negotiable. You have the right to continue with my ser-vices at the new rate or choose to terminate this agreement. SERVICES I can provide you with any of my Internet Marketing Services outlined in more detail on my website at: http://www.mediamage.com/virtual-assistant/VA-service-list.htm Upon hiring Medimage Business Solutions via payment of a service retainer or project price, you acknowledge that Search Engines may, at any time, change their ranking algorithm, exclude sites from their listings, or change their policies, and that there is considerable competition for certain keywords. Due to this it is impossible to guarantee a specific search engine ranking. TRAVEL At times I must travel to conduct business with my clients; so, if the need should arise, and I am able to accommo-date the required travel needs, I would be willing to do so. I do not pay for any expenses associated with travel. Where possible, you are required to pre-pay these expenses. These expenses will cover airfare, hotel, car or taxi service, meals, and parking. Prior to making the reservations for airline, hotel, or car, I reserve the right to make any changes to your selection, based upon my discretion, city, and safety concerns. My service fee during travel is $1000 CDN a day, beginning the day I depart through the day I return. Long term travel rates negotiable. DECISIONS I have a great deal of knowledge related to Internet Marketing, and usually have an opinion or two, all of which I will share with you in order to support you fully. However, you are ultimately responsible for making decisions about your busi-ness. Although I have mastered my skills as a Certified Internet Marketing Assistant, I do not know everything. You may occa-sionally have the need of services outside the realm of my knowl-edge. I can make some great referrals to professionals with a proven record. The key word here is referral. You need to make the decision as to whether you wish to move forward in a part-nership with that person. The parameters of that relationship are entirely outside the partnership I have with you. Unless, of course, you would like to have me involved, I will be happy to oversee any work you have done by an outside source. ERRORS AND OMISSIONS All reasonable efforts will be made to produce accurate work products without typographical errors. Typographical errors made by Mediamage Business Solu-tions will be corrected free of charge. Any additional revisions and errors that occur because of illegible or unclear copy, unclear dictation, or unclear instructions will be corrected at the Client’s expense. Acceptance of completed work constitutes a full release and will be considered the Client’s final approval. The Client accepts final responsibility for content, accuracy, and completeness of all work completed by Mediamage Business Solutions. LIABILITY Mediamage Business Solutions shall not be liable for any injury or loss arising from Mediamage Business Solutions negligent performance of services. Further, Mediamage Business Solutions shall not be liable for any loss, damage or delay of your project for measures beyond Mediamage Business Solutions’ con-trol, including without limitation power failure, computer failure, inclement weather, or accidental loss of documents or information on magnetic storage media such as disks or tapes. If Client pro-vides work on a floppy disk or cassette tape, Client assumes re-sponsibility of retaining a backup copy. Many search engine optimization companies you find on the Internet offer you a "GUARANTEE" that they will get you to the top of the search engines. I will be upfront with you right now: There is no guarantee by hiring me or anyone else for that matter that you will get to the top of the search engines. However, as a professional and Certified Internet Marketing Specialist, I don't need to offer you a guarantee because ethically, I will do the best I can do for your website to help increase traffic to it and convert that traffic into profit sales for you. Due to the ever-changing dynamics of the World Wide Web, I cannot guarantee top ten results. By signing this document you acknowledge that Search Engines may, at any time, change their ranking algorithm, ex-clude sites from their listings, or change their policies, and that there is considerable competition for certain keywords. Due to this it is impossible to guarantee a specific search engine ranking. ENDING I know we are both entering into this partnership with excitement and enthusiasm for the possibilities it brings to our respective businesses and lives. With that in mind, I promise to always be straightforward and honest. If at any time I say or do something that does not feel right to you, please let me know. The investment we are putting into this relationship is far too valuable for us not to find a solution that meets both of our needs. Either of us may terminate this Agreement by giving thirty (30) days written notice to the other party. My goal is to have a collaborative partnership that is nearly seam-less. If at any point our partnership no longer works for you, I need to know about it. If we can find a solution to enable us to continue the relationship, this would be the best solution. If not, then I will do everything I can to assist you in finding another VA who fits what you need in a partner. I will also assist your new partner in getting up to speed on your business. CONFIDENTIALITY Please feel free to discuss our partnership with anyone you choose. This discussion can only help individu-als learn and understand the value of having a collaborative rela-tionship with a Virtual Assistant. I will keep all aspects of our working relationship confidential. I will not discuss our relationship, your professional business with anyone, other than those you ask me to speak with on your be-half, and within the context of our relationship. All passwords and access to other confidential material are held in strict confi-dence. AGREEMENT It is my hope that it never becomes necessary for me to initiate legal action to collect any monies owed to me for services provided. If an invoice is not paid in a timely manner, no further services will be provided until payment and clearance from my financial institution has been ascertained. Every effort will be made not to take legal action; however, if necessary, a collection agency will be hired to collect monies due. If the col-lection agency is unable to collect, legal action will be taken. You agree to be liable for all collection agency costs, court costs and/or legal fees, and all expenses incurred by my legal represen-tation, or me, which is necessary to collect payment on any un-paid or delinquent fees and/or expenses. Regardless of the place of signing of this agreement, you agree that for purposes of venue, this contract was entered into in British Columbia, Canada, and any dispute will be litigated or arbitrated in the Province of British Columbia, Canada.
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